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FAQs

Learn more in our Frequently Asked Questions section

Being an Ascension Personalized Care member means you have access to everything regarding your plan. If you have questions, we are here to help. Before contacting customer service, be sure to check out our Frequently Asked Questions section. It has step-by-step instructions and answers to the most common Ascension Personalized Care questions.

As a reminder, out-of-network doctors are not covered by your Ascension Personalized Care plan. If you see a doctor who is not within the Ascension Personalized Care network you will be responsible for the full amount of service. Emergency services provided by an out-of-network doctor will be covered at the network doctor level when the services provided are for a medical emergency.

Frequently asked questions

Explore answers to the most common APC questions.

With over 100 years of care experience, we created and designed this health plan for what matters most - you. As a member, you can find information about your Ascension Personalized Care health plan including benefits and coverage, in-network doctors, and additional resources for care.

Featured Members Resources

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Agent newsletters

View past newsletters and communication for Ascension Personalized Care agents.