FAQs
Learn more in our Frequently Asked Questions section
Being an Ascension Personalized Care member means you have access to everything regarding your plan. If you have questions, we are here to help. Before contacting customer service, be sure to check out our Frequently Asked Questions section. It has step-by-step instructions and answers to the most common Ascension Personalized Care questions.
As a reminder, out-of-network doctors are not covered by your Ascension Personalized Care plan. If you see a doctor who is not within the Ascension Personalized Care network you will be responsible for the full amount of service. Emergency services provided by an out-of-network doctor will be covered at the network doctor level when the services provided are for a medical emergency.
Monday through Friday, 8:00 a.m. to 6:00 p.m. EST
To shop for plans, visit Get a Quote.
Available 24 hours a day, 7 days a week
Are you potential member with questions? Contact us at 844-828-5968.
Monday through Friday, 8:00 a.m. to 4:30 p.m. EST
Topics: Member Handbook, Make a Payment, Clinicians, Agents