Ascension_Personalized_Care_ACA_health_plan_HELP_Payments

Payments

Let us help you navigate payment information including how to make a payment, where to make a payment and types of payments accepted.
  • Can I pay my premium online?

    Yes. You can make a one-time payment using this link (coming soon) or by  logging into your account.
  • What options are available to make my premium payment?

    You can make your premium payment online with a debit/credit card, prepaid debit card, Google Pay or Apple Pay. 

     

    You can also submit payment using the address below by mailing a paper check, cashier's check, or money order to:

    US Health and Life Insurance Company

    PO Box 72152

    Cleveland, OH 44192

    Checks should be made payable to: US Health and Life Insurance Company

    Please note: Your invoice number or Federal Exchange ID must be included on your check.

     

    For payment assistance via phone, contact our customer service team at 833-600-1311.

     

     *The above address should only be used for member premium payments. Please visit  Submitting a Claim for information on clinician claims.

  • Do I have to pay my premium payment in full?

    Your premium payment is due in full on the designated due date. You may pay your premium ahead of time but the full amount must be received by the due date. If it is not received by the due date, it will be considered late.


    Please note: Your first initial payment (called a binder payment) will need to be paid in full. It must be for the full amount of your monthly premium responsibility. Coverage cannot begin if the full amount is not paid at the time you enroll.

  • What happens if I am behind on my premium payments?
    Please call us at 833-600-1311. The Affordable Care Act provides a grace period to help you avoid having your coverage canceled. If you are past the grace period, your coverage will be canceled from the date you stopped making payments and you will be responsible for full payment of all claims during that time.
  • What types of payments are accepted?
    Types of payment we accept include debit/credit card, prepaid debit card, Google Pay, Apple Pay, paper check, cashier's check, and money order
  • Is my payment information secure?
    Yes. The security of your personal and financial information is important. Ascension has partnered with Stripe to process online payments. Stripe has been audited and is certified to PCI Service Provider Level 1. This is the highest level designation available. Stripe uses best-in-class security tools. They maintain a high level of security to protect your information.
  • Can I save my payment information for future use?
    Not at this time. Please check back soon for additional updates. 

Related help topics: Claims, Managing my Account