Let us help you navigate payment information including how to make a payment, where to make a payment and types of payments accepted.
  • How does autopay work?

     Ascension Personalized Care is excited to announce the automatic payment option is now available for APC members.

    Benefits of automatic payments:

    • Easily turn on and off in your personalized member portal
    • Never miss a premium payment again
    • Manage your settings at any time
    • Receive reminders when payments are coming up
    • Pay by credit, debit or prepaid debit card
    • Secure transactions and payment information powered by Stripe

    Prior to enrolling:

    • Ensure your payment for the first month of coverage is paid in full
    • Your account must be current with no outstanding balance
    • The monthly premium will be deducted on the 24th of every month, prior to the due date
    • You can set up automatic payments within the member portal

    Setting up autopay:

    • To begin setting up autopay, members will need to login to the member portal and click the payments section
    • Once on the payment screen, members can set up autopay by selecting Manage Autopay or Set Up Autopay


    • Members will need to agree to the Store Credential Consent - General Terms form and the Automatic Payment Agreement 
    • Next, members will set up the payment amount by choosing the full monthly premium amount due (partial payment is no currently available) 
    • Members need to enter their credit card information into the system. This is stored securely.
    • Members can also choose to receive email reminders before the payment is processed
    • Members will have a final chance to review the payment information and click Finalize Autopay Setup. They will receive a message on-screen confirming their enrollment in autopay. 
    • Payments will process on the 24th of each month.
  • Can I pay my premium online?

    Yes. You can make a one-time payment using this link or by logging into your account.
  • What options are available to make my premium payment?

    You can make your premium payment online with a debit/credit card, prepaid debit card, Google Pay or Apple Pay. 

    You can also submit payment using the address below by mailing a paper check, cashier's check, or money order to:

    US Health and Life Insurance Company

    PO Box 72152

    Cleveland, OH 44192

    Checks should be made payable to: US Health and Life Insurance Company

    Please note: Your invoice number or Federal Exchange ID must be included on your check.

    For payment assistance via phone, contact our customer service team at 833-600-1311.

    *The above address should only be used for member premium payments. Please visit Submitting a Claim for information on clinician claims.

  • Do I have to pay my premium payment in full?

    Your premium payment is due in full on the designated due date. You may pay your premium ahead of time but the full amount must be received by the due date. If it is not received by the due date, it will be considered late.

    Please note: Your first initial payment (called a binder payment) will need to be paid in full. It must be for the full amount of your monthly premium responsibility. Coverage cannot begin if the full amount is not paid at the time you enroll.

  • What happens if I am behind on my premium payments?
    Please call us at 833-600-1311. The Affordable Care Act provides a grace period to help you avoid having your coverage canceled. If you are past the grace period, your coverage will be canceled from the date you stopped making payments and you will be responsible for full payment of all claims during that time.
  • What types of payments are accepted?
    Types of payment we accept include debit/credit card, prepaid debit card, Google Pay, Apple Pay, paper check, cashier's check, and money order.
  • Is my payment information secure?
    Yes. The security of your personal and financial information is important. Ascension has partnered with Stripe to process online payments. Stripe has been audited and is certified to PCI Service Provider Level 1. This is the highest level designation available. Stripe uses best-in-class security tools. They maintain a high level of security to protect your information.
  • Can I save my payment information for future use?
    Yes, once logged in, you can save your payment information for future payments. To log in to your account click here

Related help topics: Claims, Managing my Account