member portal
Log in to the member portal today
As an Ascension Personalized Care member, you will have access to the Ascension Personalized Care member portal. You can log in using your Ascension ID and will be able to access your member account. If you do not have an Ascension ID, you can create one using your email address. Your member portal will allow you to find information on:
• Member ID cards
• Processed claims
• Benefit management
• Making premium payments
• Copays, deductibles, and balances
• Finding a doctor or site of care
A MaxorPlus pharmacy ID card will be sent to each member for MaxorPlus’ drug plan in 2024. Your pharmacy ID card will arrive before January 1, 2024. This ID card is different from your medical card. Your pharmacy ID card must be used for coverage when filling prescriptions, and can only be used for prescription benefits. You cannot use your Ascension Personalized Care medical ID card to fill a prescription.
If you need a pharmacy replacement card, you can contact MaxorPlus support at 888-839-4448. To learn how to view your ID card digitally, click here.
Ascension Personalized Care members have 24/7 login access to the member portal and can find information regarding all MaxorPlus pharmacy benefits including:
Specialty medications usually have a high cost and are used to treat chronic and complex medical conditions. They also may be drugs that are difficult to take or have special handling, shipping, and storage needs. They are often self-administered medications to treat conditions such as rheumatoid arthritis, multiple sclerosis, psoriasis, cystic fibrosis, cancer, or hemophilia. Specialty Pharmacy prescription services are available through Ascension Rx Specialty Pharmacy.
If you have been prescribed a “Limited Distribution Specialty Drug” please contact Ascension Rx Specialty Pharmacy at 855-292-1427 for assistance. Ascension Rx Specialty Pharmacy’s operating hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. EST. Please note that some Limited Distribution Specialty Drugs may require the use of a specialty pharmacy that is specifically assigned to that drug.
(Your doctor or physician's office must submit the prior authorization)
All physician-administered specialty medications or infusion therapies are subject to precertification notification or prior authorization (PA) approval. For a complete product list with current requirements, please see the medical benefit drug formulary list.
With questions:
To submit a precertification notification or prior authorization request for a physician-administered product or infusion therapy:
If you, or your doctor have any questions about medications that are covered under your Ascension Personalized Care Plan in 2024, MaxorPlus’ award-winning Member Services team is available for 24/7/365 support and can be reached at 888-839-4448. Please contact MaxorPlus if you have any questions about your prescription copays.
You can also contact Ascension Personalized Care at 833-600-1311, Monday through Friday, 8:00 a.m. to 6:00 p.m. EST.