Pharmacy benefit

Ascension's prescription drug plan is automatically included in your Ascension Personalized Care medical coverage. Cigna will be your pharmacy provider.

Important pharmacy benefit and ID card information

A Cigna pharmacy ID card will be sent to you for Cigna's drug plan in 2023. Your pharmacy ID card will be mailed 5-7 business days after becoming a member.

An electronic copy of your new pharmacy ID card will be in the
member portal and app for you to use.

Your new drug plan ID card is different from your medical card. And your pharmacy ID card must be used for coverage when filling prescriptions. You cannot use your medical ID card to fill a prescription. 

Use for 24/7 access to:

  • See your pharmacy claim history
  • Read your benefit details
  • Get recent industry and Cigna news
  • Compare drug and pharmacy prices
  • Manage your Cigna home delivery pharmacy orders
  • Ask a pharmacist a question

Home Delivery 

Having your prescriptions delivered to your home through the mail is a great way for you to save time and money. Getting 90-day refills can help you save money on your out-of-pocket prescription costs. Members may order a 90-day supply through Cigna’s mail order pharmacy called Express Scripts.

Pharmacy out-of-pocket costs

Pharmacy out-of-pocket costs, which means the cost you have to pay, will vary by each plan. Please refer to your summary of benefits and coverage for detailed information about pharmacy copays, coinsurance, and deductibles.

Get specialty pharmacy services with Ascension Rx

Specialty medications usually have a high cost and are used to treat chronic and complex medical conditions. They also may be drugs that are difficult to take or have special handling, shipping and storage needs. They are often self-injected to treat conditions such as rheumatoid arthritis, multiple sclerosis, psoriasis, cystic fibrosis, cancer, or hemophilia. For specialty pharmacy needs, please have your doctor or provider fill your prescription through Ascension Rx. 

Ascension Rx specialty pharmacy operating hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. EST. For more information, please call Ascension Rx specialty pharmacy at 855-292-1427. 

If you do not have access to Ascension Rx specialty pharmacy, please fill specialty pharmacy prescriptions through Accredo, which is a Cigna Specialty pharmacy at 866-759-1557.

Contact Ascension Personalized Care: 833-600-1311

Hours of operation:
Monday through Friday, 8:00 a.m. to 6:00 p.m. EST