"I just wanted to stop and give kudos to one of your employees; Tanisha, from the Michigan call center. I called in very agitated searching for my absent payment. She was very compassionate, empathetic, patient, listened, effective and came up with several solutions that focused solely on helping me with this task. Even after she notified me that my payment was not received. She went above her required duties and contacted the Marketplace, in which I have not been able to get a hold of. And got me every answer I needed. By the end of the call, my payment still wasn’t found, but by your employee, Tanisha, I was so impressed by her dedication and excellent customer service! I had to stop and send praises of her exceptional service to you. I didn’t want to hang up without submitting this email!"
B. T. - 12/30/22