"Chancey was so polite and extremely kind. [She] was spot on with her information. Chancey called over 3-way to a provider to help get an issue resolved. She was very patient and created great conversation while we waited on hold." 

APC member - 1/5/23

"I just wanted to stop and give kudos to one of your employees; Tanisha, from the Michigan call center. I called in very agitated searching for my absent payment. She was very compassionate, empathetic, patient, listened, effective and came up with several solutions that focused solely on helping me with this task. Even after she notified me that my payment was not received. She went above her required duties and contacted the Marketplace, in which I have not been able to get a hold of. And got me every answer I needed. By the end of the call, my payment still wasn’t found, but by your employee, Tanisha, I was so impressed by her dedication and excellent customer service! I had to stop and send praises of her exceptional service to you. I didn’t want to hang up without submitting this email!" 

B. T. - 12/30/22

"I am new to Ascension insurance as of November 1 and I am extremely impressed with the level of customer care I have received from your support staff. Nowadays, it's rare to receive good customer care from a company you deal with, let alone, exceptional customer care from everyone you speak to. I especially want to acknowledge the care I received from Beth. She has stayed on top of the issue I had with Cigna and the prescription coverage for my new policy. She has contacted me numerous times and followed through with the issue until it was resolved. What could easily have been a negative experience with a new customer, has been a good experience because of her. I know people usually only take time to complain, it is my pleasure to sing praises to Beth and the other support staff who have assisted me." 

B. P. - 11/11/22