Terms and conditions

Terms of use

Ascension Personalized Care is only available for residents in the states of Michigan, Indiana, Kansas, Tennessee and Texas. Ascension Personalized Care (also referred to as “APC”) encourages the use of in-network doctors and facilities. Network links are provided as a guide and not a guarantee of in-network coverage. While every effort has been made to provide the most accurate and up-to-date information, network availability can change without notice.

When using the network links on this site, note that:

•         Networks, in-network doctors, other providers and facilities are not the agents, employees or partners of APC or any of their affiliates or subsidiaries.
•         APC is not responsible for the content on any network’s webpage.
•         APC does not provide medical services.
•         APC neither endorses nor controls the clinical judgment of or treatment by doctors or providers either in- or out-of-network.

In no event will APC be liable to any party for any direct, indirect, special or other consequential damages arising out of any use of this website, or any other hyperlinked website, including, without limitation any losses damages or uncovered charges that may result from receiving care from a doctor, provider or facility listed by any network linked through to our site.

Legal and privacy

Ascension Personalized Care is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Ascension Personalized Care site and governs data collection and usage. By using the Ascension Personalized Care site, you consent to the data practices described in this statement.

Collection of your personal information

Ascension Personalized Care collects personally identifiable information, such as your email address, name, home or work address and/or telephone number. If you decline to provide this information, you will still be able to access the site. However, access to the member portal and using payment functionalities within the site will be restricted. Ascension Personalized Care also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by Ascension Personalized Care. This information can include your IP address, browser type, domain names, access times and referral website addresses. This information is used by Ascension Personalized Care for the operation of the service, to maintain the quality of the service, and to provide general statistics regarding the use of this site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Ascension Personalized Care public message boards, this information may be collected and used by others. Note: Ascension Personalized Care does not read any of your private online communications.

Ascension Personalized Care encourages you to review the privacy statements of websites you choose to link to from Ascension Personalized Care so that you can understand how those websites collect, use and share your information. Ascension Personalized Care is not responsible for the privacy statements or other content on websites outside of the Ascension Personalized Care and Ascension Personalized Care family of websites.

Use of personal information

Ascension Personalized Care collects and uses your personal information to operate this website and deliver the services you have requested. Ascension Personalized Care also uses your personally identifiable information to inform you of other products or services available from Ascension Personalized Care and its affiliates. Ascension Personalized Care may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Ascension Personalized Care does not sell, rent or lease its customer lists to third parties. Ascension Personalized Care may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Ascension Personalized Care may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Ascension Personalized Care, and they are required to maintain the confidentiality of your information.

Ascension Personalized Care does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent. 

Ascension Personalized Care keeps track of the websites and pages our customers visit within Ascension Personalized Care, in order to determine what Ascension Personalized Care services are the most popular. This data is used to deliver customized content and advertising within Ascension Personalized Care to customers whose behavior indicates that they are interested in a particular subject area. 

Ascension Personalized Care websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Ascension Personalized Care or the site; (b) protect and defend the rights or property of Ascension Personalized Care; and, (c) act under exigent circumstances to protect the personal safety of Ascension Personalized Care users, or the public.

Use of cookies

The Ascension Personalized Care website uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a webpage server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. 

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize Ascension Personalized Care webpages, or register with the Ascension Personalized Care site or services, a cookie helps Ascension Personalized Care to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Ascension Personalized Care website, the information you previously provided can be retrieved, so you can easily use the Ascension Personalized Care features that you customized. 

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Ascension Personalized Care services or websites you visit.

Use of email

Ascension Personalized Care does not offer encrypted email in all circumstances. As a result, when users of our website  send email inquiries to us the information in transit may be intercepted or viewed by other parties prior to being received by us. Additionally, the return email address may be used to respond to the email inquiry. We do not use the return email address for any other purpose, nor will we share it with any third parties.

Use of banner ads

Any site banner ads link you to areas of interest only within our website. We do not show banner ads for external websites.

Security of your personal information

Ascension Personalized Care secures your personal information from unauthorized access, use or disclosure. Ascension Personalized Care secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through encryption, such as the Secure Socket Layer (SSL) protocol.

Commitment to protecting children

In compliance with the Children's Online Privacy Protection Act of 1998 (COPPA), we do not knowingly solicit data from children under 18 years of age and we do not knowingly market to children under 18 years of age.

We recognize that protecting children's identities and privacy online is important and that the responsibility to do so rests with both the online industry and with parents.

Refunds

If you need information or guidance on premium refund qualifications, requests, process or otherwise please contact the Uniquely Ascension Service Center at 833-600-1311.

Changes to this statement

Ascension Personalized Care will occasionally update this Statement of Privacy to reflect company and customer feedback. Ascension Personalized Care encourages you to periodically review this Statement to be informed of how Ascension Personalized Care is protecting your information.

Contact information

Ascension Personalized Care welcomes your comments regarding this Statement of Privacy. If you believe that Ascension Personalized Care has not adhered to this Statement, please contact Ascension Personalized Care at compliance@ushealthandlife.com. We will use commercially reasonable efforts to determine and remedy the problem promptly.