Such a sweetie
"I just have to compliment your customer service rep, Michael Wilson. He was wonderful and such a sweetie. Don't lose him, he did a really good job."
APC member - 3/23/23
FAQs
Learn more in our Frequently Asked Questions section
Being an Ascension Personalized Care member means you have access to everything regarding your plan. If you have questions, we are here to help. Before contacting customer service, be sure to check out our Frequently Asked Questions section. It has step-by-step instructions and answers to the most common Ascension Personalized Care questions.
As a reminder, out-of-network doctors are not covered by your Ascension Personalized Care plan. If you see a doctor who is not within the Ascension Personalized Care network you will be responsible for the full amount of service. Emergency services provided by an out-of-network doctor will be covered at the network doctor level when the services provided are for a medical emergency.
"I just have to compliment your customer service rep, Michael Wilson. He was wonderful and such a sweetie. Don't lose him, he did a really good job."
APC member - 3/23/23
"Chancey was so polite and extremely kind. [She] was spot on with her information. Chancey called over 3-way to a provider to help get an issue resolved. She was very patient and created great conversation while we waited on hold."
APC member - 1/5/23
"Amir did a great job providing the information I needed. He was so kind. As an RN I have many customer service centers I have to call and Amir was so wonderful to work with. He was patient and went above and beyond. Whoever raised Amir did an amazing job!"
APC provider - 3/2/23
"I just want to let you know that I received outstanding service. I had three open items to discuss and all were addressed. The name I was given was Tanisha. She was understanding and a pleasure to work with. Love you guys and have a wonderful new year."
M. F. - 1/18/23
"I just wanted to stop and give kudos to one of your employees; Tanisha, from the Michigan call center. I called in very agitated searching for my absent payment. She was very compassionate, empathetic, patient, listened, effective and came up with several solutions that focused solely on helping me with this task. Even after she notified me that my payment was not received. She went above her required duties and contacted the Marketplace, in which I have not been able to get a hold of. And got me every answer I needed. By the end of the call, my payment still wasn’t found, but by your employee, Tanisha, I was so impressed by her dedication and excellent customer service! I had to stop and send praises of her exceptional service to you. I didn’t want to hang up without submitting this email!"
B. T. - 12/30/22
"Vic is wonderful. Whatever you are paying him is not enough, he deserves a raise. He is so nice, professional and helpful. Guardian Angel!"
APC member - 11/4/22
"Beth was so patient, kind and understanding. Her tone of voice was so nice and respectful. She called me back and was very honest about timeframes. She was so knowledgeable when explaining things to me. This was the best customer service experience."
APC member - 2/23/23
"Today I was able to talk to someone & thank goodness it was Vic!! He sympathized with the struggles I was going through & took the time to email me the links directly to get done what I needed to, which worked. I asked if he could stay on the line as I was making my payment just in case anything went wrong. Not only did he stay on the phone for my payment, but he also took it a step further to make sure I had both my accounts set up as well. He was extremely patient, very kind, & MORE than helpful. I took up over 10 minutes of his time just to give me peace of mind & he never made me feel like an inconvenience or a waste of his time. I hope Vic gets recognized for his awesome work ethic & customer service. Thanks so much for solving 3 problems (making [a] payment & setting up 2 accounts) for me AND reissuing my physical ID cards. Vic went above & beyond. He is a great person to have on your team! Time for a raise!!!!"
D. L. - 2/10/23
"I can't thank Jessica enough for going above and beyond to help me become active and get my Cigna Pharmacy information so I can fill my prescriptions. Without her I wouldn't be able to go to the doctor. Jessica was so knowledgeable, kind and patient."
APC member - 1/9/23
"I am new to Ascension insurance as of November 1 and I am extremely impressed with the level of customer care I have received from your support staff. Nowadays, it's rare to receive good customer care from a company you deal with, let alone, exceptional customer care from everyone you speak to. I especially want to acknowledge the care I received from Beth. She has stayed on top of the issue I had with Cigna and the prescription coverage for my new policy. She has contacted me numerous times and followed through with the issue until it was resolved. What could easily have been a negative experience with a new customer, has been a good experience because of her. I know people usually only take time to complain, it is my pleasure to sing praises to Beth and the other support staff who have assisted me."
B. P. - 11/11/22
"Jessica was amazing to speak to. She was wonderful and provided amazing customer service. She was very helpful and helped me get the results I needed. She gave me peace of mind."
APC member - 2/21/23