Calm, patient and kind
"I have an agressive form of cancer that spreads quickly. My provider submitted an urgent authorization three times and I never heard back from the UM department. I called customer service and was connected with Fred. He said he would do a 3-way call with me to the provider to find out if they submitted the authorization to the correct place. Come to find out the provider was submitting the authorization to the wrong fax number. Fred was able to provide the correct number and they submitted the authorization. I am so thankful for Fred. He went above and beyond for me. I cannot thank him enough for being so calm, patient and kind throughout our call and for providing a solution for me."
M.A. - 2/5/24